From Poolside to Suite: Specialty Coffee in Luxury Resorts
Unlike hotels, which mainly provide accommodation for travellers, resorts offer a wide range of services and experiences. Leisure, recreation, entertainment, and dining are all part of the resort experience.
Among the wide range of amenities at a resort, coffee is a staple, a timeless specialty drink known for enhancing guest satisfaction through its versatility, quality, and potential to elevate luxury experiences. Spa hotels, luxury resorts, and even the most exclusive five star hotels can benefit from a well-rounded coffee programme that impresses with curated options and exceptional flavours.
Beyond basic amenities, here are a few ways to incorporate specialty coffee in a 5-star hotel, from poolside to suite.
Quick Service, Lobby Coffee Station
A complete and well-thought-out coffee station in a hotel’s lobby allows for stress-free check-ins and check-outs, while filling the space with the enticing aromas for which specialty coffee is known.
The lobby provides guests with their first experience, and first impressions matter. Treating guests on arrival with a premium coffee is a sign that they will be taken care of during their stay.
Critically, not all interactions between the lobby staff and the guests are smooth. Complaints, misunderstandings, and system errors can lead to friction. Refreshments are an easy way to ease stress in the lobby.
Restaurants and Bars
From buffet service and specialty restaurants, to wine bars and snack bars, specialty coffee plays a critical role, offering premium beverages that can delight discerning guests and drive additional sales.
People will often either start or end their meals with a cup of coffee, while coffee has become a popular drink to enjoy midday. Iced coffee, blended drinks, or a strong espresso complement food and beverage service at all levels.
Poolside bars must also be equipped with professional coffee makers to offer espresso coffee, iced coffee or complex coffee-based cocktails. Since people enjoy coffee at all hours, a resort’s coffee menu must be fully integrated into its food and beverage offer.
In-Room Self-Service
Coffee pod machines have made preparing coffee easier and quicker than ever. The convenient coffee capsules also allow resorts to offer in-room coffee service, often with their own specialty coffee selection. More exclusive luxury hotels might also offer their guests bean-to-cup coffee machines in every room.
In-room coffee service is a desired amenity that reduces the workload of the room service staff. It has become standard at mid- and high-end hotels, especially those offering suites and luxury accommodation options.
Additional Guest Experiences
Specialty coffee, with its remarkable flavor and aroma, can become more than just another drink on the menu; it can become a highlight of the guests’ stay.
Experiences such as coffee tastings and specialty drink workshops are fun activities people can enjoy as a couple or in groups. Trained servers, bartenders, and baristas often conduct these experiences, educating while entertaining guests, whether they’re learning how to make a latte or the difference between dark and light roasts.
Ultimately, a luxury hotel or resort must continually seek ways to add value to its offerings. Coffee is simply a delicious way to do so.
Hayman, with its unique selection of fresh roasted specialty coffees, is the perfect partner to luxury resorts and 5 star hotels looking to impress guests and differentiate themselves from the competition.
